Service Desk Engineer

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Job Description:

  • Respond to the incoming enquiries/incident/service request (call, email etc.) in a prompt and professional manner.
  • Perform 1st level troubleshooting with or without remote tools on desktop and basic network issues.
  • Escalate requests/issues to the appropriate resolver group according to SLA (Service level Agreement).
  • Provide regular status update on all open incidents & service requests and to close tickets within SLA.
  • Communication effectively with individuals at all levels of the organization.
  • To perform any other tasks assigned from superior from time to time.

Requirements:

  • Professional Diploma / Degree in Computer Science / Information Technology or equivalent
  • 1-2 years related working experience preferably in IT Service Desk / Call Centre.
  • Basic knowledge in TCP/IP and understand OSI 7 layer fundamental and troubleshooting techniques is preferred.
  • Basic knowledge in routing, switching, firewall, networking and wireless will be an added advantage.
  • Able to work independently and cooperatively in a team.
  • Hardworking, initiative and self-motivated with positive & proactive working attitude.
  • Exhibits mature organization and time management skills.
  • Good communication skill in Bahasa Malaysia & English.
  • Fresh graduates are encouraged to apply (training will be provided).
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